Privacy policy.

(Last updated: 19 August 2025)

Jaquet Health & Safety (“we”, “our”, “us”) respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you engage with our services or purchase our products.

1. Scope

This Privacy Policy applies to all services provided by Jaquet Health & Safety, including:

  • Physiotherapy and occupational health consulting

  • Workplace rehabilitation and ergonomic assessments

  • Hearing protection services (impressions, fit testing, education)

  • Sale of custom and universal hearing protection products

  • Fitness programs, online guides, and related services

We may update this policy from time to time. Any updates will be published on our website.

2. What Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, date of birth, address, phone number, email

  • Health-related information (for physiotherapy, rehabilitation or ergonomic assessments): medical history, symptoms, diagnoses, treatment notes, referrals, test results, prescriptions, Medicare/DVA numbers, and health fund details

  • Employment/Workplace information: occupation, employer, workplace injury reports

  • Payment and billing details: bank or card information, billing address, transaction records

  • Product orders: shipping address, product selections, fitting/impression details

  • Other details: emergency contact information, lifestyle information relevant to treatment or safety advice

We only collect what is reasonably necessary for us to provide our services and products.

3. How We Collect Your Information

We collect personal information through:

  • Directly from you (in person, by phone, online forms, email, social media, orders placed via website or payment link)

  • Referrals from your GP, specialists, allied health professionals, or employer (with your consent or where authorised by law)

  • Workers’ compensation insurers, solicitors, or regulatory bodies (where relevant)

  • Third-party suppliers (e.g. payment processors, delivery services)

4. Why We Collect and Use Information

We collect and use your personal information to:

  • Provide physiotherapy, occupational health and consulting services

  • Conduct ergonomic assessments and rehabilitation programs

  • Fit and supply custom or universal hearing protection

  • Process payments, product orders, and deliveries

  • Communicate with you about your appointments, services, or purchases

  • Maintain clinical records for legal, medical and quality purposes

  • Meet compliance and reporting obligations under workplace health and safety and healthcare legislation

  • Improve our services and products, including training and research (where data is de-identified)

  • Send you relevant updates, reminders, or promotional material (you may opt out at any time)

5. Sharing of Information

We may share your personal information in the following circumstances:

  • With other health professionals directly involved in your care

  • With insurers, compensation bodies, or regulators (where legally required)

  • With third-party service providers (e.g. IT providers, billing systems, delivery couriers) who are bound by confidentiality agreements

  • Where required by law (e.g. responding to a subpoena, mandatory reporting obligations)

  • In rare cases, to lessen or prevent a serious threat to life, health or safety

We do not sell or trade personal information. Any information shared for research or reporting will be de-identified.

6. Keeping Your Information Safe

We take reasonable measures to protect your personal information, including:

  • Secure electronic storage with access controls

  • Confidentiality agreements with staff and contractors

  • Secure disposal of records when no longer required

  • Regular review of data protection processes

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We may require proof of identity before releasing records.

8. Anonymity

Where lawful and practicable, you may choose to remain anonymous or use a pseudonym (e.g. when enquiring about services). However, this may limit our ability to provide some services (e.g. physiotherapy treatment or insurance claims).

9. Privacy Complaints

If you believe your privacy has been breached, please contact us in writing. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001
Website: www.oaic.gov.au

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Jaquet Health & Safety
admin@jaquethealth.com.au