Shipping Policy

(Last updated: 19 August 2025)

At Jaquet Health & Safety, we aim to ensure your products are delivered safely and in a timely manner. This policy explains how shipping works for both custom-made and universal hearing protection products.

1. Shipping Methods

• Orders are shipped via Australia Post with tracking. Tracking numbers are available on request.

• At your request, an alternative courier service may be arranged. Additional costs may apply.

• Overseas orders may have different pricing and delivery timeframes.

2. Shipping Costs

• Standard shipping rates apply at checkout.

• Surcharges may apply for rural, remote, or regional destinations, as determined by the courier.

3. Shipping Times

• Universal (ready-fit) products: Shipped as soon as possible, subject to stock availability.

• Custom-made products: Typically shipped within 1–3 weeks after your ear impressions are received by the manufacturer.

• Please note: Custom products are uniquely manufactured and exact turnaround times cannot be guaranteed. In some cases, production may take longer to ensure the best possible fit and quality.

4. Shipping Responsibility

• Once goods leave the manufacturer’s premises, they are the responsibility of the recipient.

• We recommend using tracked shipping to ensure secure delivery.

5. Warranty Shipping

• Products repaired, altered, or replaced under warranty are shipped at the manufacturer’s expense (Pacific Ears / ACS Custom).

• For change-of-mind returns (where eligible under our Refund Policy), return shipping costs are the responsibility of the customer.

Questions

For any shipping-related questions, please contact:

Jaquet Health & Safety
admin@jaquethealth.com.au